Select area of your interest


What happens when I am not in when my order arrives?

Someone needs to be in when your parcel is due to be delivered as the postman/messenger will need a signature.

If your order is delivered via Slovak Post, they will leave a card confirming they have left your order at your local post and give you details on how to collect it.

If you chose a Door-to-Door delivery, don’t worry if you aren’t home, as the messenger usually tries to deliver more than once and will try to contact you by phone in order to rearrange delivery.

My order status is still ‘Processing’, when it will be shipped?

If the status of your order is showing as 'Processing', it means that we're busy getting your order together ready to be sent out. We are trying to dispatch your order under two business days since your purchase - you'll receive another email when we send your order to you, which will include a tracking link.


Cannot find what you’re looking for?

Ask us a question