PROTECTION OF PERSONAL DATA
Data privacy is important for us and we want to be clear about how we process your personal data. That is why we have a policy about how we process and protect your personal information.
We will process contact information such as e-mail address, name, telephone number and zip code, address and shopping history. Data that is forwarded to third parties, is only used to provide you with the services mentioned in this section and to optimize the website we use.
If you have an account, we will also process your personal data submitted in relation to the account or membership such as account number and shopping history. We keep your data as long as you are our active customer.
We use your personal data to manage your online shopping via Warchal by processing your orders and returns via our online services and send you notifications of delivery status or informing you about any problem regarding delivery of your items. We use your personal data to manage your payments and in order to handle complaints, create and manage your personal account, send you marketing offers, information surveys and invitations through e-mails. The processing of your personal data is based on your consent when you agree to direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside of our company.
You have the right to object to the processing of your personal data that is based on Warchal legitimite interest. We will then not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
As an EU customer, you have these following rights:
the right to be provided with copies of personal information that we have about you at any time, subject to a fee specified by law.
the right to ask us to update and correct any out-of-date or incorrect personal information held about you free of charge.
the right to opt out of any marketing communications that we may send you. You can opt out from direct marketing by the following instruction in each marketing email.
the right to erase any personal data processed by Warchal at any time except for the following situations:
- you have an unfinished order which has not yet been shipped
- you have an ongoing matter with our Customer Service
- you have an unsettled debt with Warchal regardless of the payment method
- your debt has been sold to a third party within the last three years or one year for deceased customers your credit application has been rejected within the last three months
- if you are suspected or have misused our services within the last four years.
When you make purchase via our webpage, we will keep your personal data in connection to your transaction for book-keeping purposes
If you wish to exercise any of the above rights, please contact us at firstname.lastname@example.org.